Returns & Exchanges
It’s no problem to get an exchange or a refund. We just ask that you send your purchase back within 28 days of receipt of goods making sure it’s unused and good as new in its original packaging with all info tags still attached. Please use the Returns Address Label provided with your order, placing the removable Returns Address Label securely on the outside of the package, and place the completed Returns Form inside the package. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
Send to: Dock of the Bay Ltd, as printed on the Returns Address Label. You can also speed up this process by notifying us of the Return; please log in to My Account; or e-mail us at email@example.com. We recommend that you request a Proof of Postage from your Post Office Counter when posting your item as all products are returned at your own risk and we will not be held liable for lost or damaged parcels.
For exchanges, the replacement goods will be delivered to you free of charge. This will only apply to the first occasion when a replacement item(s) is requested and to UK orders. If a subsequent request is made to replace the replaced item, we reserve the right to request additional postage costs from you before the item is despatched. For items returned from Europe and the Rest of the World we will, if a replacement item has been requested, contact you and collect a payment to cover the cost of postage and packing.We will refund the order or relevant part of it (including the original delivery charge to you, if the whole order is returned within 14 working days from the day after the day of delivery to you of the Products) as soon as possible and in any case within 14 days of receiving the goods back.
If you cancel your order and we do not receive the item back from you, we may arrange to collect the item from you at your cost.If you return a Product to us because you consider it to be defective, we will examine the returned Product and ill notify you of any refund via e-mail within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any case, within 14 days of the day we confirmed to you via e-mail that you were entitled to a refund.We will usually refund any money received from you using the same method originally used by you to pay for your purchase. The above does not affect your statutory rights, including your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, in which you have the right to cancel your order within 14 working days, beginning on the day after you received the Products.